Class Reservation Policy

Check-in with the front desk before you enter class. 

• Reservation – payment or an active membership is required to reserve your spot in a class online or through the app. You can reserve online or on the app for classes 6 days in advance. The sooner you reserve for a class the more likely you are to get a spot. Walk-ins are available on a first-come basis. 
• Cancellation – you may cancel your reservation online or in the App without penalty up to 4 hours prior to class start; once you advance cancel your class pass will be unused and added back to your account for future use. Customer Service staff will not be able to early cancel your class reservation for you.
• Late Arrivals – We encourage everyone to arrive early. Anyone who has not arrived by class start time will have their spot given to a waiting client. If you are delayed, let our front desk know immediately so your spot can stay reserved. CALL (512) 478-4567– we want you to make your class.
• Late Cancels/No-Shows – If you no-show or cancel and it’s less than 4-hours before class start time, you will be marked as a late cancel and your class will not be returned to account. Due to the very limited size of this program, you will incur a fee of one class or $20. Please be courteous to those on a waitlist and keep your schedule updated and cancel in advance. 
• Waitlist – For classes that are fully reserved you can put yourself on the waitlist. If a space opens up 4 hours or more before class time, you will receive a notification. If you cannot attend, cancel your spot to allow the next person on the list to be added and notified. If you do nothing and don’t attend class you will be charged a no-show fee.

Still on the waitlist the day of class? Spaces can open up at the class start time. Priority will be given to present and waiting clients in the lobby. Please visit our front desk.