About

Castle Hill Fitness is searching for an outgoing Client Services Associate! Our CS team is the face of the Castle and is responsible for welcoming visitors, checking clients in and out of services, and helping maintain a clean, welcoming environment.  

About this Job 

We are currently hiring a 25- 32hour/week position. Must have flexible availability, including early mornings, weekends and evenings.

 A day in the life of a Client Services associate includes:  

• Providing best-in-class customer service to current and prospective clients 
• Welcoming guests inside, taking their temperatures, and helping them locate their workout pod 
• Answering phone and email inquiries 
• Processing payments for training sessions, classes, spa appointments, and memberships 
• Leading gym tours with prospective clients around the facility and setting them up with a membership or service that meets their needs 
• Light housekeeping duties, including sanitizing touch-points and maintaining a stock of clean towels 
• Scheduling appointments and responding to phone inquiries 

About YOU! 

You're passionate about health and fitness and love being a cheerleader for clients and colleagues! 

• You're a people person and love interacting and connecting with others 
• You have a neat streak and enjoy tidying up 
• Your admin skills are strong: writing professional emails, learning new software, and operating a multi-line phone is right up your alley 
• The idea of a free gym membership makes your heart skip a beat 
• You can manage a high volume of interaction and tasks with unscheduled interruptions 
• You aren't afraid to ask questions 

Required Education and Experience 

• High School Diploma  
• At least one year of customer service and/or sales experience 
• Current CPR Certification 

Bonus Points 

• College experience 
• Customer service/sales experience in fitness, wellness, or related industry 
• Experience with the business-facing side of Mindbody Online 

Other Information 

Cleaning duties are required. Must be able to walk, bend, reach, climb stairs, use hands/fingers, and carry up to 25 lbs. Must be able to converse with clients and staff and exchange information in person, via email, and by phone.  

Perks 

We work hard to make Castle a great place to work. Starting pay for this position is $15/hour with health/dental insurance eligibility after 60 days of employment. Additionally, as a CS Associate, you’ll get a free VIP gym membership so you can live the healthy lifestyle we promote to our clients (and a free membership for a friend if you’d like an accountabili-buddy!) You also get staff discounts on services and retail products/snacks to stay fueled throughout your day. 

>> Click Here to Apply <<

Castle Hill Fitness is now hiring an outstanding massage therapist / bodyworker for our downtown location! We are hiring for one full-time position and one part-time position. Morning, evening, and weekend shifts are available.

WHO WE ARE

Castle Hill Fitness is an integrated health and wellness facility on 12th and Lamar. We offer personal training, fitness, spin, Pilates, Yoga, health coaching, and a full-service Spa with Massage, Acupuncture, and Skin Care.

Our Mission is to welcome, educate, and empower the Austin community to improve their overall health with seasoned professionals, varied programs, and conscious living principles all under one roof.

WHO YOU ARE

• Passionate massage therapist with a current TX massage license and minimum 2 years of experience
• Proficient, experienced, and comfortable with customer service and self-promotion
• Able to educate and instruct clients on home care and additional, complementary services
• Punctual and mature
• Proficient with communicating via email, text, and online scheduling tools
• Experience with prenatal massage is preferred
• Proficient in multiple modalities, such as sports massage, neuromuscular, and myofascial
• Weekend availability is a plus

EARNING POTENTIAL & BENEFITS

Our unique and competitive compensation program includes commission on services sold, a FREE gym membership for you and a friend, sweet discounts on products and services, and a healthy fun environment. We also build in a 15-minute transition time between each treatment.

CLICK HERE TO APPLY

APPLY HERE

• Improve their health.
• Educate clients that health is more than just a fitness goal.
• Empower individuals to achieve a greater quality of life.

• Experienced, with 2–3 years of teaching fitness classes.
• Comfortable designing classes using a variety of props/equipment as well as bodyweight-only exercises.
• Proven in your ability to build and maintain a loyal class following.
• Body-positive, focused on helping people improve their overall health rather than just their physique.
• Excited to work with an interdisciplinary team of instructors and service providers.
• Available for subbing and willing to actively sub if hired.

• Marketing & Programs Support: Our dedicated team is passionate about helping instructors grow their careers.
• Free VIP Gym Membership: Enjoy full access to our facilities, plus a discounted membership for a friend.
• Employee Discounts: Receive discounts on products and services across our wellness offerings.

APPLY HERE!