Castle Hill is pleased to announce that beginning
April 1, 2015 clients will be able to add themselves to an Online Waitlist for weekly classes that are fully reserved. Here’s how the Online Waitlist works:
- Clients will be able to waitlist a class that is already full by selecting the WAITLIST option on the class schedule page. The earlier you waitlist the better your chances of getting in a class.
- Waitlist clients will be added in the order they signed up to the class list. Find your position on the waitlist in your personal profile schedule.
- If a space opens up you will receive an email and/or text to confirm the class, so please make sure your email notifications are on.
- When notified you have been added on to a class list you will have the option to decline. If you cannot attend then cancelling your spot will allow the next person on the list to be added, notified, and given an option to confirm and so on. If you do not do anything and don’t attend class you may be accidentally charged a no show fee.
Make sure your email address and mobile number are up to date in our system and that your email notifications are turned on. Sign in to your profile
here. If you are on a waitlist you are considered first served to get in to a class should a spot become available.
You must be present at the front desk at class start time in order to be considered for an open spot. In other words – if you are on the waitlist but are not present at the desk by class start time the next person on the list who is present will be let in to the class. If you cannot make a class that you have reserved online, it is best to cancel yourself out of that class.
Arrivals/Late Arrivals – You must make every effort to arrive early to class by 5-10 minutes. If you do not get checked in
by the class start time you risk being accidentally charged a no-show fee or have your spot given to someone who is waiting.
If you are delayed, let our front desk know immediately so your spot can stay reserved. CALL (512) 478-4567.
If you don’t get a hold of us hit redial and keep trying until you do – we want you to make your class. Still on the waitlist the day of class? We recommend that you come ready to take class as there is a chance of someone no showing and spaces opening up at class start time. Please visit our front desk to check your status.
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